Privacy.

Information you choose to share

You can contact CriticalWave by phone or email. We use the information you provide to review your inquiry, respond, and discuss potential services.

The project inquiry tool

When direct submission is available, choosing “Send inquiry” sends your name, email address, organization, optional phone number, selected service, and project details through Cloudflare and Resend to CriticalWave’s inquiry mailbox. These providers process the information to deliver the message. Please exclude sensitive facility or contract information.

The email-draft option prepares a message in your browser. You choose whether to send that draft through your own email provider. Entries are not automatically submitted as you type.

Text us first: SMS communication

You may contact CriticalWave by texting (407) 208-2094. By texting us first, you consent to one-to-one, service-related messages: project updates, scheduling coordination, document delivery confirmations, and responses to your inquiries. A representative sends these messages manually; they are not promotional. Consent is not a condition of purchase or service. Entering a phone number in the website inquiry form does not subscribe you to SMS messages.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to unsubscribe.
• Reply HELP for assistance.

We collect your mobile number and, if provided, your name as needed to respond to your messages. We do not share SMS consent or mobile numbers with third parties or affiliates for marketing. Trusted service providers may process information under confidentiality to support message delivery. See our Terms of Service.

Website operation

This version of the website does not include advertising trackers or marketing analytics. Hosting and access providers may process technical information such as IP addresses and request data to deliver and secure the website.

Data protection

We use security measures to safeguard information against unauthorized access, alteration, disclosure, and destruction.

Links to other services

Links to IntelliMaint, app stores, and other external websites are governed by those services’ own privacy practices.

Policy updates

Changes to this policy take effect when posted on this page. The SMS policy was originally effective February 24, 2025.

Contact

For questions about information shared with CriticalWave, email info@criticalwave-es.com.